Customer Care


All sales are final. We do not accept returns. Most of our items are custom suited to your preference. We are not able to offer your unique name to anyone else.  


Shipping Info:

If you have received your tracking number and there is no movement on your package, please contact USPS at 1-800-275-8777.


Domestic Shipping

be happy live pink charges a flat rate of $6.00 for most shipping charges. Standard shipments are sent via United States Post Office. Tracking number is provided with each order.

Customized Jewelry is made to order. Please allow up to 28 days to receive tracking number. 

Buyer is responsible for shipping each way. Customers are responsible for lost orders due to incorrect shipping information. So please make sure your shipping address is correct.

Please note that we cannot accept responsibility for missing packages which have deemed as successfully delivered by the courier company.


International Shipping

Standard International Shipping is $14.00. Tracking number is provided. Shipping times vary, 30-40+ days.


T-Shirts, Mugs, Journals are made to order. Please allow up to 14 days to receive shipping confirmation.


Customized Jewelry is handmade and made to order. Once order starts production, no changes or cancellations are permitted. Please allow up to 28 days to receive shipping confirmation.

If you break or bend the nameplate, there is no way to repair the nameplate. A new nameplate necklace must be ordered. If your chain pops or you need a new chain length, please contact us. We will send you a replacement chain free of charge. Please note we are unable to send out free replacement chains for the affordable nameplate collection which includes "Maria" style and "Roman Numeral" style.


Select your chain size:

Please view the image above and decide where you would like you chain to sit on your upper body. 

14" Chain is the shortest and is recommended for children.

16" Chain is the most popular and is recommend for young adults & adults.

18", 20" & 22" Chains are recommended for adults.


How to care for your jewelry:

All material that is not real gold will eventually tarnish. Sterling silver will tarnish as well. There is no time limit on when the necklace will tarnish. It depends on how you care for the necklace.

Keep your jewelry away form hard surfaces. Do not spray perfume on your jewelry. Store you jewelry separately away from other pieces of jewelry. Do not swim in jewelry.

Toothpaste removes tarnish. Simply wipe your jewelry with toothpaste and remove with a damp cloth.

Wipe your jewelry with a damp cloth or non abrasive jewelry cloth to restore shine.


Contact Info:




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